Cancellation POlicy

Your appointment is very important to us. The time allocated for an appointment is reserved especially for you. We understand that special circumstances are unavoidable, and an appointment reschedule or cancellation may be necessary.

If you find yourself unable to keep your appointment, we kindly request 24 hours’ notice. A charge of 50% of the scheduled service will be charged should adequate notice not be given.

This courtesy allows the availability to schedule another client from our waiting list and maintain a higher availability of services for you as well as others.  

  • Clients who No Show for an appointment will incur a charge of 100% of the scheduled service.

  • Should you arrive 15 minutes or later into an appointment, we may need to reschedule your appointment, and this could result in a late cancellation fee.

  • New and existing clients may be asked to secure an appointment with a credit card.

  • As a courtesy, we will send a text confirmation 3 days prior to your scheduled appointment and an email 1 day prior to your scheduled appointment. Please call or text the salon at 585.264.9940 should you need to reschedule or cancel your appointment. Please do not respond to the confirmation text or confirmation email as these reminders are not monitored. Please contact our Client Relations Coordinators if you are not currently receiving these reminders. 

Shipping & Returns Policy

Shipping

Orders are generally shipped within 48 hours (Monday – Friday) using United States Postal Service. USPS’s delivery standard is 3-4 days, but delays may occur. Free shipping on all orders over $50 (after discounts, before taxes). 

Local Pick-up

In-store pickup is available during regular business hours. An email will be sent when your order is ready for pickup. If you prefer to meet us curbside for pickup, please call (585) 264-9940 or email orders@scottmillerstyle.com to make arrangements.

Returns 

Unused products are accepted for a refund by original method of payment within 30 days of purchase with original receipt

Gently used products are accepted for exchange or store credit within 30 days of purchase with original receipt

Sale items, open fragrances, candles, bath and body products are not eligible for return or exchange

Hair dryers, flat irons, hair tools and specialty items are not eligible for return or exchange

Returns are only accepted from products purchased at Scott Miller or scottmillerstyle.com. We do not accept returns from other retailers.