Frequently Asked Questions

Gratuities are never expected but always appreciated! We do not offer the opportunity to add gratuity to a credit card purchase.

We offer an ATM for your convenience and many of our service providers take cash apps, such as Venmo. Please ask a Client Relations Coordinator for assistance.

Our color services offer a professional blow dry service for $10. You may forgo the blow dry service, do your own blow dry, or schedule your haircut appointment to follow your color service which will include the blow dry.

Education is a cornerstone at Scott Miller. Our service providers train and become experts in the field of their choice – cutting/styling or color techniques. Services can be scheduled consecutively to give seamless transition between services.

Your appointment is very important to us. The time allocated for an appointment is reserved especially for you. We understand that special circumstances are unavoidable, and you may be running late. Should you arrive 15 minutes or later into an appointment, we may need to reschedule your appointment, as the full service may not be available without the impact to clients subsequent to your appointment.

Your appointment is very important to us. The time allocated for an appointment is reserved especially for you. We understand that special circumstances are unavoidable, and an appointment reschedule or cancellation may be necessary.

If you find yourself unable to keep your appointment, we kindly request 24 hours’ notice. A charge of 50% of the scheduled service will be charged should adequate notice not be given.

This courtesy allows the availability to schedule another client from our waiting list and maintain a higher availability of services for you as well as others.

Clients who No Show for an appointment will incur a charge of 100% of the scheduled service.
Should you arrive 15 minutes or later into an appointment, we may need to reschedule your appointment, and this could result in a late cancellation fee.

New and existing clients may be asked to secure an appointment with a credit card.

We always recommend scheduling your appointment when you check out from your service. This ensures the best scheduling options. You can also schedule via phone or text at 585.264.9940, during our business hours or anytime online.

Any of our services offer a consultation. You can schedule a 15 minute one on one appointment with any service provider to discuss your current needs and learn more about a particular service. A consultation is required for creative or corrective color services, hair extensions, microblading and a full set of lash extensions.

The Scott Miller Gift Card never expires or depreciates in value. You can use it on any service or retail purchase. You can purchase Scott Miller Gift Cards for any amount in person, over the phone or online.

Unused products are accepted for a refund by original method of payment within 30 days of purchase with original receipt.

Gently used products are accepted for exchange or store credit within 30 days of purchase with original receipt.

Sale items, open fragrances, candles, bath and body products are not eligible for return or exchange.

Hair dryers, flat irons, hair tools and specialty items are not eligible for return or exchange.

Returns are only accepted from products purchased at Scott Miller or scottmillerstyle.com. We do not accept returns from other retailers.

There may be times that a credit card is needed to secure an appointment based on various factors; a first time visit, the time length of the scheduled service or a history of non-compliance to the cancellation policy, etc. Please see our cancellation policy for additional information. 

Cosmetics purchased directly from MAC Cosmetics, may not be returned or exchanged at Scott Miller. Our amazing MAC artist will be happy to assist you with a purchase in store or you can shop MAC Cosmetics at the Scott Miller Online Store.

MAC Cosmetics gift cards are not redeemable at Scott Miller. You can purchase a Scott Miller brand gift card here that can be used for any products or services at Scott Miller including MAC Cosmetics.

We offer a wide range of bridal and special event services. We have a Bridal Coordinator to assist you in scheduling all your bridal services leading up to and including your very special wedding day. You can find more information on our bridal page.

At Scott Miller, education is the cornerstone of our business. We hire the best up and coming talent who work tirelessly to hone the art of their craft. Having the opportunity to work on live models is essential to our Protégé’s educational success. If you are interested in being an educational model, contact us to find our more information about our Model Project.